Shipping policy
Shipping
Affordable Medical USA currently offers free standard shipping on qualifying standard parcel products within the 48 contiguous United States and Washington, DC. Replacement parts shipped by Affordable Medical USA have a $35.00 order minimum for free shipping (see below). This promotion does not apply to freight, oversized products, or optional delivery services.
Standard parcel products
During the current promotion, qualifying standard parcel accessories and other products that ship by UPS or USPS ship free. Replacement parts shipped by Affordable Medical USA ship free on orders of $35.00 or more (after discounts); orders under $35.00 that include replacement parts pay a flat $9.95 shipping charge, once per order. Replacement parts that ship directly from the manufacturer follow the shipping terms shown on their product page. When promotional free shipping is not offered, shipping charges for standard parcel products may be calculated at checkout based on destination, shipment weight, package characteristics and available carrier service.
Oversized and freight products
Lift chairs, mobility scooters, power wheelchairs, patient lifts, stair lifts, vehicle lifts, ramps and other oversized products may ship directly from the manufacturer or by freight carrier. Eligible products include curbside (lift-gate) delivery and may offer additional paid services such as inside delivery or white-glove setup. The available shipping and delivery options, and their charges, are displayed on the applicable product page and in your cart; they are product-specific and are not part of the standard parcel promotion.
Delivery times
Carrier transit estimates do not include order processing or manufacturer lead time. Product-specific lead times are shown on the product page where available; freight transit typically adds one to two weeks after dispatch, and delivery agents schedule freight appointments with you directly.
Geography
We ship within the 48 contiguous United States and Washington, DC. Shipping to Alaska and Hawaii is not currently offered. Freight and oversized equipment ships within the 48 contiguous states and Washington, DC unless we specifically quote or arrange another delivery with you before purchase. Standalone lithium batteries ship only within the 48 contiguous states and Washington, DC unless specifically stated on the product page. We do not currently ship to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands or APO/FPO addresses, and international shipping is not currently offered. If you need a local provider, call (803) 926-1493.
Inspecting your delivery
Please inspect your product on delivery. If a delivery is severely damaged, refuse it; report damage or an incorrect item to us within 48 hours so we can resolve it with the carrier or manufacturer.
Shipping charges and returns
Freight and optional delivery-service charges (for example inside delivery or white-glove setup) are not refundable unless required by law or caused by an Affordable Medical USA fulfillment error. Return shipping responsibility is governed by our Return Policy.