Refund policy

Return Policy

We gladly accept returns on eligible products that meet the following requirements:

  • Return requests must be made within 14 calendar days of delivery.
  • Items must be unused, unassembled, unmodified, and in like-new condition.
  • All original packaging, manuals, accessories, warranty cards, and included parts must be returned.
  • Products must be packaged securely to prevent damage during return shipping.
  • A Return Merchandise Authorization (RMA) must be obtained from Affordable Medical USA before any item is returned.

Returns received without an approved RMA may be refused or delayed.

Please Inspect Your Order

  • If the package appears severely damaged or you receive the wrong item, please refuse delivery whenever possible.
  • If your package was delivered without a signature and arrives damaged, contact us immediately.
  • Shipping damage, missing items, or incorrect products must be reported within 48 hours of delivery.

Return Shipping & Customer Responsibility

Unless we shipped the wrong item or the product is covered under an approved warranty claim, the customer is responsible for return shipping costs, proper packaging, shipping insurance, any applicable restocking fees, and the original outbound shipping charges — even if the order qualified for free shipping. If a shipment is refused for reasons other than shipping damage or our error, the customer is responsible for all return freight charges and any applicable restocking fees.

Restocking Fees

Many manufacturers charge restocking fees for returned merchandise. Depending on the manufacturer and product, returns may be subject to a restocking fee of up to 20%, plus any applicable freight charges. Some products may have different return policies — if you have questions about a specific item, please contact us before placing your order.

Order Cancellations

Orders may be canceled before they have shipped. Once an order has shipped, it is considered a return and is subject to this Return Policy, including any applicable return shipping costs, freight charges, and restocking fees. Special-order and custom-built products cannot be canceled once production has begun.

Non-Returnable Items

For health, safety, sanitation, and manufacturer requirements, the following items are generally non-returnable once shipped:

  • Custom or special-order products
  • Lift Chairs
  • Hospital Beds & Mattresses
  • Custom Wheelchairs
  • Power Chairs (if used)
  • Mobility Scooters (unless otherwise stated)
  • Patient Lifts
  • Bath Safety Products
  • Bedside Commodes
  • Compression Stockings
  • Opened hygiene products
  • Installed or used equipment
  • Replacement Parts & Batteries
  • Accessories installed on equipment
  • Extended Warranty Plans (non-refundable once purchased)
  • Gift Cards (if applicable)

Vehicle lift returns are reviewed case by case and require prior written authorization from Affordable Medical USA.

Refunds

After your returned item is received and inspected, refunds are generally processed within 5–10 business days to the original payment method. Original shipping charges, White Glove Delivery, Inside Delivery, expedited shipping services, installation or assembly services, completed technician service calls, and Extended Warranty Plans are non-refundable.

Questions? Call 803-926-1493 or email help@affordablemedicalusa.com. Full terms are on our Shipping & Returns page.