Power Chairs Shipping FAQs

Most travel, folding, and standard power wheelchairs are delivered within 1-3 business days from the warehouse. They can be ordered in various configurations and seat sizes and can take up to 2 weeks to arrive.

Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Power Chairs, you can choose from three types of delivery:

1. Free Drop Shipping (Curbside). 

   • Product will be left in the driveway if there are no steps.
   • If there is no driveway, the driver is allowed to leave the product curbside.
   • The customer is responsible for getting the product inside their home.

2. Residential Inside Delivery

   Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:

   • there are stairs leading to the front door;
   • the door is not wide enough for the product to fit through while still in its box;
   • the distance between the roadway and the entryway is unreasonably long.

   If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
   home as possible.

3. White Glove Delivery

   We do realize that many end users may be ill-equipped or not prepared to move and unpack their new power chair, so we also offer White-Glove delivery. In a White Glove service, a White Glove agent will:
   • Deliver the unit inside the customer’s home;
   • Unpack the unit;
   • Set it up in the room of their choice;
   • Connect the power;
   • Remove all packing debris.

   During this type of delivery, there are certain terms and restrictions:

   Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.

   If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).

   The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.

    White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.

    The agent is required to give the customer a delivery window of four hours or less. The delivery team will demonstrate how to use your product.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Contact Us (803) 926-1493

Lift Chairs Shipping FAQs

We have some chairs ready to ship quickly; customized or cross-fabric chairs could have lead times of several weeks on most Golden and Pride lift chairs. We will contact you after your order to give you an ETA on shipping and build times.

Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Lift Chairs, you can choose from three types of delivery:

1. Free Drop Shipping (Curbside). 

   • Product will be left in the driveway if there are no steps.
   • If there is no driveway, the driver is allowed to leave the product curbside.
   • The customer is responsible for getting the product inside their home.

2. Residential Inside Delivery

   Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:

   • there are stairs leading to the front door;
   • the door is not wide enough for the product to fit through while still in its box;
   • the distance between the roadway and the entryway is unreasonably long.

   If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
   home as possible.

3. White Glove Delivery

   We do realize that many end users may be ill-equipped or not prepared to move and unpack their new lift chair, so we also offer White Glove delivery. In a White Glove service, a White Glove agent will:
   • Deliver the unit inside the customer’s home;
   • Unpack the unit;
   • Set it up in the room of their choice;
   • Connect the power;
   • Remove all packing debris.

   During this type of delivery, there are certain terms and restrictions:

   Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.

   If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).

   The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.

   White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.

   The agent is required to give the customer a delivery window of four hours or less. The delivery team will demonstrate how to use your product.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Contact Us (803) 926-1493

Mobility Scooters Shipping FAQs

We keep a stock of scooters at our 1812 Sunset Blvd location in West Columbia, SC 29169. Local customers can come into the store to pick up a mobility scooter. When ordering online, we will confirm the ETA of delivery and the stock level of your mobility scooter. Some scooters can be on a 20 to 45-business-day backorder. For questions and stock level, call (803) 926-1493.

Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Mobility Scooters, you can choose from three types of delivery:

1. Free Drop Shipping (Curbside). 

   • Product will be left in the driveway if there are no steps.
   • If there is no driveway, the driver is allowed to leave the product curbside.
   • The customer is responsible for getting the product inside their home.

2. Residential Inside Delivery

   Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:

   • there are stairs leading to the front door;
   • the door is not wide enough for the product to fit through while still in its box;
   • the distance between the roadway and the entryway is unreasonably long.

   If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
   home as possible.

3. White Glove Delivery

   We do realize that many end users may be ill-equipped or not prepared to move and unpack their new mobility scooter, so we also offer White Glove delivery. In a White Glove service, a White Glove agent will:
   • Deliver the unit inside the customer’s home;
   • Unpack the unit;
   • Set it up in the room of their choice;
   • Connect the power;
   • Remove all packing debris.

   During this type of delivery, there are certain terms and restrictions:

   Before delivery, the customer must clear the space where the scooter is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.

   If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).

   The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.

   White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.

   The agent is required to give the customer a delivery window of four hours or less. The delivery team will demonstrate how to use your product.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Contact Us (803) 926-1493

Returns Policy

You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging. 

We offer free drop shipping on select products.  But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees.  For this reason, purchasing from your local dealer can be better. 

• Mobility Scooters will have a return shipping cost of $150 and could have higher return shipping fees. We will confirm the total cost of return shipping before processing the refund.
• Patient lifts will have a return shipping cost of $150.
• Lift Chairs will have a return shipping cost of $150. Additional shipping costs may need to be quoted for a refund.

Certain products are custom-made by the manufacturer and are non-returnable. These include:

• Ultralightweight wheelchairs
• Sport wheelchairs
• Handcycles
• Lift Chairs with custom fabrics and/or heat and massage
• Golden Technologies PR-502 lift chairs
• Tracer IV Custom heavy-duty wheelchair
• Open-Box Items
• Opened Pedifix Products

For hygienic reasons, the following products are non-returnable:

• Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
• Mattresses
• Bariatric Hospital Beds — no refund if shipped, or if canceled more than 24 hours after order

Some products require a 25% restocking fee for returns. These include:

• Lift chairs
• Power wheelchairs
• Vehicle Lifts
• Custom lightweight wheelchairs
• Cushions and Backs
• Beds
• Rehab Shower Commode Chairs
• Parts
• Therapeutic Shoes

The customer is responsible for all shipping costs, both original shipping and return shipping to AffordableMedicalUSA.com.

Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.

Custom orders may not be canceled after shipping. Contact Us (803) 926-1493

With a two-position lift chair, when the chair is reclining and the footrest is going up, the angle between the backrest and the seat does not change. With a three-position lift chair, when the chair is reclining and the footrest is going up, the backrest reclines back farther, opening the angle between the backrest and the seat. The chair can recline more fully into a “sleeper” or “napper” position.

A "split chaise pad" means there's a gap between the front edge of the seat and the footrest. This gap is covered with a piece of fabric called an apron. A "full chaise pad" means the seat has one continuous piece of foam, covered in fabric, that runs from the back of the seat all the way to the front of the footrest. This design offers more support and comfort for your legs when the footrest is raised.

Only Golden’s patented MaxiComfort chairs can move into the Trendelenburg position, and it's easy to do. First, press the ZG (Zero-Gravity) button to move the chair into the Zero-Gravity position. Then, press the backrest button to lower the backrest toward the floor. When the backrest stops moving, the chair is in the Trendelenburg position.

Golden’s unique AutoDrive hand controls for their MaxiComfort Zero-Gravity lift chairs come with factory-programmed buttons for two preset positions: TV Watching and Zero-Gravity. The TV Watching position slightly reclines the backrest and raises the footrest, aligning your back, neck, and head for comfortable viewing. The Zero-Gravity position adjusts the chair to evenly distribute your weight and help relieve stress across your entire body.