Shipping & Returns

At Affordable Medical USA, we want you to feel confident when making a purchase. Purchasing medical equipment is an important decision, and our goal is to provide exceptional customer service while maintaining a fair return policy for everyone. If you have any questions before ordering, call one of our mobility specialists at 803-926-1493 — we're happy to help you choose the right equipment before you buy.

• If the package appears severely damaged or you receive the wrong item, please refuse delivery whenever possible.
• If your package was delivered without a signature and arrives damaged, contact us immediately.
• Shipping damage, missing items, or incorrect products must be reported within 48 hours of delivery.

Call 803-926-1493 or email help@affordablemedicalusa.com as soon as possible.

We gladly accept returns on eligible products that meet the following requirements:

• Return requests must be made within 14 calendar days of delivery.
• Items must be unused, unassembled, unmodified, and in like-new condition.
• All original packaging, manuals, accessories, warranty cards, and included parts must be returned.
• Products must be packaged securely to prevent damage during return shipping.
• A Return Merchandise Authorization (RMA) must be obtained from Affordable Medical USA before any item is returned.

Returns received without an approved RMA may be refused or delayed.

Unless we shipped the wrong item or the product is covered under an approved warranty claim, the customer is responsible for:

• Return shipping costs
• Proper packaging of the return
• Shipping insurance (recommended)
• Any applicable restocking fees
• Original outbound shipping charges, even if your order qualified for free shipping

If a shipment is refused for reasons other than shipping damage or our error, the customer is responsible for all return freight charges and any applicable restocking fees.

Many manufacturers charge restocking fees for returned merchandise. Depending on the manufacturer and product, returns may be subject to a restocking fee of up to 20%, plus any applicable freight charges. Some products may have different return policies — if you have questions about a specific item, please contact us before placing your order.

Orders may be canceled before they have shipped. Once an order has shipped, it is considered a return and is subject to this Return Policy, including any applicable return shipping costs, freight charges, and restocking fees. Special-order and custom-built products cannot be canceled once production has begun.

For health, safety, sanitation, and manufacturer requirements, the following items are generally non-returnable once shipped:

• Custom or special-order products
• Lift Chairs
• Hospital Beds & Mattresses
• Custom Wheelchairs
• Power Chairs (if used)
• Mobility Scooters (unless otherwise stated)
• Patient Lifts
• Bath Safety Products
• Bedside Commodes
• Compression Stockings
• Opened hygiene products
• Installed or used equipment
• Replacement Parts & Batteries
• Accessories installed on equipment
• Extended Warranty Plans (non-refundable once purchased)
• Gift Cards (if applicable)

Vehicle lift returns are reviewed case by case and require prior written authorization from Affordable Medical USA.

If you're unsure whether an item is eligible for return, please contact us before placing your order.

If your product arrives defective or develops a problem covered under the manufacturer's warranty, we're here to help. To begin a warranty claim or request service, we may require photos or videos showing the problem, a photo of the product serial number label, proof of purchase, and a description of the issue. Depending on the manufacturer, a technician may be scheduled within 24–48 hours, while other warranty service requests may require 5–7 business days or longer depending on parts availability, manufacturer authorization, and your location.

After your returned item is received and inspected, refunds are generally processed within 5–10 business days to the original payment method. The following charges are non-refundable:

• Original shipping charges
• White Glove Delivery
• Inside Delivery
• Expedited shipping services
• Installation or assembly services
• Completed technician service calls
• Extended Warranty Plans

We proudly ship throughout the continental United States. Many products ship directly from our warehouse in West Columbia, South Carolina, while larger items may ship directly from the manufacturer to provide the fastest possible delivery.

• Fastest shipping option
• Delivered to your residence
• Customer is responsible for unpacking and setup

• Delivered inside your home or garage
• No stairs included
• Carrier schedules delivery appointment
• Typically adds 3–5 business days

• Inside delivery
• Unpacking and basic inspection
• Product placement
• Typically requires 7–10 business days
• Available in select areas only

We currently ship only within the continental United States. We do not ship to Alaska, Hawaii, or U.S. territories.

For any questions, call 803-926-1493 or email help@affordablemedicalusa.com.