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FAQ
Shipping FAQs
Power Chair Shipping FAQs
Power Chairs Shipping FAQs
Most travel, folding, and standard power wheelchairs are delivered within 1-3 business days from the warehouse. They can be ordered in various configurations and seat sizes and can take up to 2 weeks to arrive.
Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Power Chairs, you can choose from three types of delivery:
- Residential Curbside Delivery.
• Product will be left in the driveway if there are no steps.
• If there is no driveway, the driver is allowed to leave the product curbside.
• The customer is responsible for getting the product inside their home. - Residential Inside Delivery
Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:
• there are stairs leading to the front door;
• the door is not wide enough for the product to fit through while still in its box;
• the distance between the roadway and the entryway is unreasonably long.If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
home as possible. - White Glove Delivery
We do realize that many end users may be ill-equipped or not prepared to move and unpack their new power chair, so we also offer White-Glove delivery. In a White Glove service, a White Glove agent will:
• Deliver the unit inside the customer’s home;
• Unpack the unit;
• Set it up in the room of their choice;
• Connect the power;
• Remove all packing debris.During this type of delivery, there are certain terms and restrictions:
Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.
If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).
The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.
White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.
The agent is required to give the customer a delivery window of four hours or less. Please note: There is no product training involved with White Glove delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us 1-803-926-2224
Lift Chairs Shipping FAQs
Lift Chairs Shipping FAQs
We have some chairs ready to ship and ship quickly; customized or cross-fabric chairs could have lead times of several weeks on most Golden and Pride Lift chairs. We will contact you after your order to give you ETA on shipping and builder chairs.
Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Lift Chairs, you can choose from three types of delivery:
- Residential Curbside Delivery.
• Product will be left in the driveway if there are no steps.
• If there is no driveway, the driver is allowed to leave the product curbside.
• The customer is responsible for getting the product inside their home. - Residential Inside Delivery
Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:
• there are stairs leading to the front door;
• the door is not wide enough for the product to fit through while still in its box;
• the distance between the roadway and the entryway is unreasonably long.If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
home as possible. - White Glove Delivery
We do realize that many end users may be ill-equipped or not prepared to move and unpack their new power chair, so we also offer White-Glove delivery. In a White Glove service, a White Glove agent will:
• Deliver the unit inside the customer’s home;
• Unpack the unit;
• Set it up in the room of their choice;
• Connect the power;
• Remove all packing debris.During this type of delivery, there are certain terms and restrictions:
Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.
If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).
The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.
White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.
The agent is required to give the customer a delivery window of four hours or less. Please note: There is no product training involved with White Glove delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us 1-803-926-2224
Mobility Scooters Shipping FAQs
Mobility Scooters Shipping FAQs
We keep a stock of scooters in our 1812 Sunset Blvd in West Columbia, SC 29169- Local customers can come into the store to pick up Mobility Scooter. When ordering online, We will confirm the ETA of delivery and the stock level of your mobility scooter. Some scooters can be on a 20 to 45-business-day backorder. For questions and stock level, call 803-926-2224
Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Mobility Scooters, you can choose from three types of delivery:
- Residential Curbside Delivery.
• Product will be left in the driveway if there are no steps.
• If there is no driveway, the driver is allowed to leave the product curbside.
• The customer is responsible for getting the product inside their home. - Residential Inside Delivery
Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:
• there are stairs leading to the front door;
• the door is not wide enough for the product to fit through while still in its box;
• the distance between the roadway and the entryway is unreasonably long.If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
home as possible. - White Glove Delivery
We do realize that many end users may be ill-equipped or not prepared to move and unpack their new power chair, so we also offer White-Glove delivery. In a White Glove service, a White Glove agent will:
• Deliver the unit inside the customer’s home;
• Unpack the unit;
• Set it up in the room of their choice;
• Connect the power;
• Remove all packing debris.During this type of delivery, there are certain terms and restrictions:
Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.
If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).
The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.
White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.
The agent is required to give the customer a delivery window of four hours or less. Please note: There is no product training involved with White Glove delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us 1-803-926-2224
Return Policy FAQs
Return Policy FAQs
Returns Policy
You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small handling Fee. But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees. For this reason, purchasing from your local dealer can be better.
- Mobility Scooters will have a return shipping cost of $150 dollars and could have a higher return shipping. We will have to confirm the total cost of shipping for the amount refunded.
- Patient lifts will have a return shipping cost of $150 and a Return Shipping Cost of $150.
- Lift Chairs will have a return shipping cost of $150 and return Shipping Costs would have to be Quoted for a refund.
Certain products are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedi fix Products.
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Mattresses
- Bariatric Hospital Beds- No Refund if shipped or canceled within 24 hours of order.
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Beds
- Rehab Shower Commode Chairs
- Parts
- Therapeutic Shoes
The Customer is responsible for all shipping costs. Shipping to the customer and shipping back to Affordablemedicalusa.com.
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Custom orders may not be canceled after shipping. Contact Us 1-803-926-2224
Lift Chair FAQS
What is the difference between a two-position and a three-position lift chair?
With a two-position lift chair, when the chair is reclining and the footrest is going up, the angle between the backrest and the seat does not change. With a three-position lift chair, when the chair is reclining and the footrest is going up, the backrest reclines back farther, opening the angle between the backrest and the seat. The chair can recline more fully into a “sleeper” or “napper” position.
Some of your chairs have a “split chaise pad” while others are described as having a “full chaise pad.” What is the difference?
A “split chaise pad” means there is a gap between the front edge of the seat and the footrest. The gap is covered with a piece of fabric called an apron. A “full chaise pad” means there is one continuous piece of seat foam covered in fabric from the very back of the seat all the way through to the front end of the footrest, providing more support and comfort for the legs when the footrest is raised.
The Owner’s Manual says my chair goes into the Trendelenburg position. My doctor recommends this position for me to help improve the circulation in my legs. How do I get to the Trendelenburg position?
Only Golden’s patented MaxiComfort chairs move into the Trendelenburg position. It is very easy to get to. First, use the ZG button to move to the Zero-Gravity position. Once the chair has moved to that position, then use the backrest button to move the backrest down towards the floor. When the backrest stops moving, the chair is in the Trendelenburg position.
Lift Chairs Shipping FAQs
Lift Chairs Shipping FAQs
We have some chairs ready to ship and ship quickly; customized or cross-fabric chairs could have lead times of several weeks on most Golden and Pride Lift chairs. We will contact you after your order to give you ETA on shipping and builder chairs.
Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Lift Chairs, you can choose from three types of delivery:
- Residential Curbside Delivery.
• Product will be left in the driveway if there are no steps.
• If there is no driveway, the driver is allowed to leave the product curbside.
• The customer is responsible for getting the product inside their home. - Residential Inside Delivery
Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:
• there are stairs leading to the front door;
• the door is not wide enough for the product to fit through while still in its box;
• the distance between the roadway and the entryway is unreasonably long.If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
home as possible. - White Glove Delivery
We do realize that many end users may be ill-equipped or not prepared to move and unpack their new power chair, so we also offer White-Glove delivery. In a White Glove service, a White Glove agent will:
• Deliver the unit inside the customer’s home;
• Unpack the unit;
• Set it up in the room of their choice;
• Connect the power;
• Remove all packing debris.During this type of delivery, there are certain terms and restrictions:
Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.
If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).
The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.
White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.
The agent is required to give the customer a delivery window of four hours or less. Please note: There is no product training involved with White Glove delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us 1-803-926-2224
Return Policy FAQs
Returns Policy
You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small handling Fee. But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees. For this reason, purchasing from your local dealer can be better.
- Mobility Scooters will have a return shipping cost of $150 dollars and could have a higher return shipping. We will have to confirm the total cost of shipping for the amount refunded.
- Patient lifts will have a return shipping cost of $150 and a Return Shipping Cost of $150.
- Lift Chairs will have a return shipping cost of $150 and return Shipping Costs would have to be Quoted for a refund.
Certain products are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedi fix Products.
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Mattresses
- Bariatric Hospital Beds- No Refund if shipped or canceled within 24 hours of order.
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Beds
- Rehab Shower Commode Chairs
- Parts
- Therapeutic Shoes
The Customer is responsible for all shipping costs. Shipping to the customer and shipping back to Affordablemedicalusa.com.
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Custom orders may not be canceled after shipping. Contact Us 1-803-926-2224
My hand control has buttons labeled TV and ZG. What does that mean?
Golden’s unique AutoDrive hand controls for our MaxiComfort Zero-Gravity lift chairs feature factory programmed buttons for the TV Watching position and the Zero-Gravity position. With the TV Watching position, the footrest raises up and the backrest reclines very slightly, so that your back, neck and head are properly aligned to watch TV comfortably. With the Zero-Gravity position, the chair moves your body into the Zero-Gravity position to help relieve stress throughout your entire body.
Scooter FAQs
Mobility Scooters Shipping FAQs
Mobility Scooters Shipping FAQs
We keep a stock of scooters in our 1812 Sunset Blvd in West Columbia, SC 29169- Local customers can come into the store to pick up Mobility Scooter. When ordering online, We will confirm the ETA of delivery and the stock level of your mobility scooter. Some scooters can be on a 20 to 45-business-day backorder. For questions and stock level, call 803-926-2224
Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Mobility Scooters, you can choose from three types of delivery:
- Residential Curbside Delivery.
• Product will be left in the driveway if there are no steps.
• If there is no driveway, the driver is allowed to leave the product curbside.
• The customer is responsible for getting the product inside their home. - Residential Inside Delivery
Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:
• there are stairs leading to the front door;
• the door is not wide enough for the product to fit through while still in its box;
• the distance between the roadway and the entryway is unreasonably long.If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
home as possible. - White Glove Delivery
We do realize that many end users may be ill-equipped or not prepared to move and unpack their new power chair, so we also offer White-Glove delivery. In a White Glove service, a White Glove agent will:
• Deliver the unit inside the customer’s home;
• Unpack the unit;
• Set it up in the room of their choice;
• Connect the power;
• Remove all packing debris.During this type of delivery, there are certain terms and restrictions:
Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.
If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).
The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.
White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.
The agent is required to give the customer a delivery window of four hours or less. Please note: There is no product training involved with White Glove delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us 1-803-926-2224
Return Policy FAQs
Returns Policy
You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small handling Fee. But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees. For this reason, purchasing from your local dealer can be better.
- Mobility Scooters will have a return shipping cost of $150 dollars and could have a higher return shipping. We will have to confirm the total cost of shipping for the amount refunded.
- Patient lifts will have a return shipping cost of $150 and a Return Shipping Cost of $150.
- Lift Chairs will have a return shipping cost of $150 and return Shipping Costs would have to be Quoted for a refund.
Certain products are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedi fix Products.
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Mattresses
- Bariatric Hospital Beds- No Refund if shipped or canceled within 24 hours of order.
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Beds
- Rehab Shower Commode Chairs
- Parts
- Therapeutic Shoes
The Customer is responsible for all shipping costs. Shipping to the customer and shipping back to Affordablemedicalusa.com.
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Custom orders may not be canceled after shipping. Contact Us 1-803-926-2224
How often should I charge my battery?
For daily use of your scooters, your batteries should be fully charged. We recommend that you plug the battery into the charger at the end of a day’s use and allow 6 to 8 hours to fully charge. More information can be found in your scooter’s Owner’s Manual.
The green LED light on my scooter’s control panel is flashing. What does that mean?
When the LED light on the control panel flashes, that means there is some type of a malfunction with your scooter. It could be as simple as the scooter being in Freewheel Mode, where it can be pushed instead of driven, or it could be something more complex. The lights flash in a sequence and the flashes should be counted. Then you can refer to your Owner’s Manual, or under-carpet Troubleshooting Guide if your scooter is equipped with one, to determine the cause of the malfunction.
I do a lot of gardening and would like to pull a cart behind my scooter through my yard. Is this recommended?
Unfortunately, scooters are not designed for this type of use. Scooters are designed to transport one individual and their personal items, not to exceed the weight capacity of the scooter. It is not recommended to pull a cart or some other type of cargo.
Power Chair FAQs
Power Chair Shipping FAQs
Power Chairs Shipping FAQs
Most travel, folding, and standard power wheelchairs are delivered within 1-3 business days from the warehouse. They can be ordered in various configurations and seat sizes and can take up to 2 weeks to arrive.
Delivery appointments for residents must be requested at the time of order; there is no charge for this. For most Power Chairs, you can choose from three types of delivery:
- Residential Curbside Delivery.
• Product will be left in the driveway if there are no steps.
• If there is no driveway, the driver is allowed to leave the product curbside.
• The customer is responsible for getting the product inside their home. - Residential Inside Delivery
Residential inside delivery requires the driver to move the product no further than across the threshold of the front entrance to the residence, unless:
• there are stairs leading to the front door;
• the door is not wide enough for the product to fit through while still in its box;
• the distance between the roadway and the entryway is unreasonably long.If any of these limitations are present, a driver is allowed to leave the product in front of the front porch, on the ground-level porch, under a carport, in a garage, or as close to the
home as possible. - White Glove Delivery
We do realize that many end users may be ill-equipped or not prepared to move and unpack their new power chair, so we also offer White-Glove delivery. In a White Glove service, a White Glove agent will:
• Deliver the unit inside the customer’s home;
• Unpack the unit;
• Set it up in the room of their choice;
• Connect the power;
• Remove all packing debris.During this type of delivery, there are certain terms and restrictions:
Before delivery, the customer must clear the space where the chair is to be set up, as well as a path leading to it. An agent is not responsible for moving furniture.
If the agent must go up or down more than one flight of stairs, we must be notified when the order is placed (additional fees may apply).
The determination of whether a residence is unsanitary is reserved to the discretion of the White Glove agent.
White Glove deliveries take, on average, 3-12 business days from the date of shipment. Guaranteed service must be requested at time of order.
The agent is required to give the customer a delivery window of four hours or less. Please note: There is no product training involved with White Glove delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us 1-803-926-2224
Return Policy FAQs
Returns Policy
You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small handling Fee. But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees. For this reason, purchasing from your local dealer can be better.
- Mobility Scooters will have a return shipping cost of $150 dollars and could have a higher return shipping. We will have to confirm the total cost of shipping for the amount refunded.
- Patient lifts will have a return shipping cost of $150 and a Return Shipping Cost of $150.
- Lift Chairs will have a return shipping cost of $150 and return Shipping Costs would have to be Quoted for a refund.
Certain products are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedi fix Products.
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Mattresses
- Bariatric Hospital Beds- No Refund if shipped or canceled within 24 hours of order.
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Beds
- Rehab Shower Commode Chairs
- Parts
- Therapeutic Shoes
The Customer is responsible for all shipping costs. Shipping to the customer and shipping back to Affordablemedicalusa.com.
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Custom orders may not be canceled after shipping. Contact Us 1-803-926-2224
How can I adjust the headrest on the seat of my power wheelchair?
Adjusting the headrest is done the same way as most automotive headrests. At the bottom of the left post that supports the headrest, push in the clamp while pulling up on the headrest or lowering it. Once you have the desired position, release the clamp and the headrest will lock into place.
What is the difference between center-wheel drive and rear-wheel drive power chairs?
Center-wheel drive chairs, like Golden’s Compass series, offer users the most intuitive driving but placing the drive wheels directly underneath the user. Center-wheel drive allows the user to turn the power chair in its own space, meaning that whatever the footrest clears, the rear caster wheels will clear when turning in a complete circle. Center-wheel drive chairs are preferable in tight indoor spaces. Rear-wheel drive chairs have a larger turning radius meaning you need more space to turn the chair in a complete circle or navigate in tight indoor spaces.
HME/Mobility FAQs
How often should I charge?
Daily Users:Charge daily. This applies to anyone who actually uses his or her equipment outside of the home.
Occasional Users:Always be sure to charge before an outing and always after active use. The ideal recharge point is about 50% on a scooter or wheelchair gauge.
How do I charge my MK Batteries correctly?
To properly charge your mobility battery, follow these simple procedures:
- Use the manufacturer’s automatic charger for all routine charging.
- Never use an automotive or wet-type charger on gel/sealed batteries. (They’ll quickly ruin your battery).
- Never run your battery completely flat.
- Don’t “top off” the battery with frequent charging.
What is the proper way to store batteries for the Winter?
Store batteries fully charged. Check them once a month and recharge as needed. Sealed batteries can hold their charge from 6 to 12 months. Remember, if storing your chair for longer than a couple of weeks, it’s best to charge the batteries and then disconnect them.
I want to store my MK Gel batteries outside for the winter. At what temperature do the batteries freeze at?
MK Gel batteries can be stored in sub-freezing temperatures as low as -25°F without freezing as long as they are fully charged prior to storage. The self-discharge rate of fully-charged batteries is so low in these conditions that they will not require charging for many months; however, if your gel batteries are frozen … they will not always recover.
To attempt recovery the following is the best plan of action:
- Bring them inside and let them sit at room temperature for two days. (They must reach 60°F).
- Charge the batteries normally. (Follow standard safety procedures).
- Run a capacity check either through a quality discharge tester or by operating your power wheelchair in a controlled environment.
- If you don’t get enough run time then repeat steps 2 and 3.
Do I have a battery problem or a charging problem?
The Digital Voltmeter is still the most valuable tool in the Mobility Technician’s arsenal for sealed batteries. The starting point for checking batteries is always the charge voltage. In 24-volt systems we know the chances for two bad batteries are less than 1 in 10,000. So what we need to determine is WHICH battery is bad or if either battery is bad. This is accomplished by checking the voltage of each battery separately.
As illustrated in photo 1, voltage for a pair of batteries can read in excess of 24-volts which can incorrectly be assumed to be a good set. However, as shown in photo 2 one battery has a voltage of 12.89 volts while the battery in photo 3 is reading 11.97 volts. Combined, the voltage of this set of batteries looks good, but clearly the battery in photo 3 is bad.
Two batteries in a 24-volt system charge and discharge together almost as one 24-volt battery. A wide voltage separation between two batteries indicates that you may need to replace both batteries. If both batteries read similar voltage, they should be fully charged before doing any further testing.
If both batteries are below 12.0 volts, the question becomes, “WHY?” Is the battery charger working correctly? Could there be a problem with the wiring or other components of the wheelchair?
You can determine the next step in the troubleshooting process once you know the voltage of each battery.
My batteries were over-discharged and my battery charger will not start. What do I do?
Have you ever had a customer state that their batteries will not take a charge even though the charger was plugged in overnight? When you checked their batteries, you found that they both read 9 volts? This is usually due to a light or a brake being left on for an extended period of time, which drains the batteries.
The reason why the charger is not working is that most wheelchair battery chargers need to read at least 21-22 volts in order to begin charging. This is how the polarity protection system of many chargers works. If the user were to hook up the positive and negative backwards, nothing would happen to the charger or the batteries because the batteries never read any voltage so it never started.
The drawback to this polarity protection design is when a user over-discharges their batteries below the 21-22 volt cutoff. Although the charger is connected, it does not receive the signal to begin the charging process so the batteries never get charged.
The best way to solve this problem is to remove the batteries from the wheelchair and charge each battery separately with a 12-volt battery charger. When each battery is fully charged, they can then be reinstalled in the chair and returned to service. Note: It may take the batteries up to 15 cycles to return to their former capacity if they have been severely discharged.
Return Policy FAQs
Returns Policy
You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small handling Fee. But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees. For this reason, purchasing from your local dealer can be better.
- Mobility Scooters will have a return shipping cost of $150 dollars and could have a higher return shipping. We will have to confirm the total cost of shipping for the amount refunded.
- Patient lifts will have a return shipping cost of $150 and a Return Shipping Cost of $150.
- Lift Chairs will have a return shipping cost of $150 and return Shipping Costs would have to be Quoted for a refund.
Certain products are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedi fix Products.
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Mattresses
- Bariatric Hospital Beds- No Refund if shipped or canceled within 24 hours of order.
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Beds
- Rehab Shower Commode Chairs
- Parts
- Therapeutic Shoes
The Customer is responsible for all shipping costs. Shipping to the customer and shipping back to Affordablemedicalusa.com.
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Custom orders may not be canceled after shipping. Contact Us 1-803-926-2224
Ramp FAQs
HOW LONG OF A RAMP SHOULD I BUY?
Generally Recommended Slope Angles:
- 5-degree: This is Americans With Disabilities Act compliant – click here for more information about Roll-A-Ramp and ADA.
- 7-degree: Manual wheelchair users who are independent or who have an attendant with limited strength.
- 10-degree: Manual wheelchairs with a reasonably strong attendant.
- 12-degree: Power wheelchairs or scooters and manual chairs with a strong attendant.
- 15-degree: Restricted space, unoccupied loading/unloading.
Determining the length of a ramp is not complicated
Determining Ramp Length:
Measure total rise (how many inches from lower level to upper level) and divide by the slope.
- 5-degree: Rise distance divided by 1
- 7-degree: Rise distance divided by 1.5
- 10-degree: Rise distance divided by 2
- 12-degree: Rise distance divided by 2.4
- 15-degree: Rise distance divided by 3
Example: For a desired slope of 7 degrees with a rise of 12″ (1 foot), 12/1.5 = 8 foot ramp
Return Policy FAQs
Returns Policy
You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small handling Fee. But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees. For this reason, purchasing from your local dealer can be better.
- Mobility Scooters will have a return shipping cost of $150 dollars and could have a higher return shipping. We will have to confirm the total cost of shipping for the amount refunded.
- Patient lifts will have a return shipping cost of $150 and a Return Shipping Cost of $150.
- Lift Chairs will have a return shipping cost of $150 and return Shipping Costs would have to be Quoted for a refund.
Certain products are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedi fix Products.
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Mattresses
- Bariatric Hospital Beds- No Refund if shipped or canceled within 24 hours of order.
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Beds
- Rehab Shower Commode Chairs
- Parts
- Therapeutic Shoes
The Customer is responsible for all shipping costs. Shipping to the customer and shipping back to Affordablemedicalusa.com.
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Custom orders may not be canceled after shipping. Contact Us 1-803-926-2224
StrongBack FAQ
DOES MY INSURANCE COVER ANY PART OF THIS CHAIR'S COST?
All insurance companies are different and all have statements written into their policies of whether they will or will not cover wheelchairs and other durable medical equipment. We recommend that you call your insurance company or get a copy of your policy to see exactly what it says about coverage for things like wheelchairs.
HOW EASY IS IT TO GET INTO AND OUT OF THE CHAIR?
We have kept ease of entry and exit in mind when designing this chair. The footrests can either swing around and away or be removed completely. The curved waterfall front of the seat not only prevents leg pinching, but also provides a level area where you can sit before fully entering or exiting the chair. The correct seated posture encouraged in a STRONGBACK wheelchair places the user in a position of strength where it is much easier to stand up – in normal wheelchairs the poor seated posture forces the user into a slouched position making it more difficult to stand and unfold the body into an erect position.
WHAT IS THE EASIEST WAY TO FOLD THE CHAIR UP
You will first want to fold down the back and then pull up on the center front and back of the seat fabric.
WHAT SIZE SEAT SHOULD I BUY?
We have three seat sizes available in most models. The smaller seat measures 16"/40 cm across, while the regular measures 18"/45 cm across, and the large measures 20”/51 cm across. Obviously a larger person will need the larger seat. The smaller seat width, however, makes a smaller overall chair, which maneuvers more easily in narrow places such as a restaurant or around furniture in your apartment at home, so you may want to choose the smallest size that still works comfortably for you.
ROLL - A- RAMP
Trus -T- Lift FAQs
HandiCare FAQs
Adjustable Bed FAQs
Return Policy FAQs
Returns Policy
You may return most new, unopened items which were not special orders within seven days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small handling Fee. But the shipping may cost us more than what was charged. When returning an item, you may or will pay shipping costs, shipping returns, and restocking fees. For this reason, purchasing from your local dealer can be better.
- Mobility Scooters will have a return shipping cost of $150 dollars and could have a higher return shipping. We will have to confirm the total cost of shipping for the amount refunded.
- Patient lifts will have a return shipping cost of $150 and a Return Shipping Cost of $150.
- Lift Chairs will have a return shipping cost of $150 and return Shipping Costs would have to be Quoted for a refund.
Certain products are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedi fix Products.
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Mattresses
- Bariatric Hospital Beds- No Refund if shipped or canceled within 24 hours of order.
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Beds
- Rehab Shower Commode Chairs
- Parts
- Therapeutic Shoes
The Customer is responsible for all shipping costs. Shipping to the customer and shipping back to Affordablemedicalusa.com.
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Custom orders may not be canceled after shipping. Contact Us 1-803-926-2224
GB120 FAQs