Return Policy

Please inspect your product upon delivery. If the product is damaged or incorrect, please refuse delivery. If your item was delivered without a signature and is damaged or incorrect, contact Mobility Solutions Customer Service at 803-926-2224.

Important Return Conditions

• Some items may have a **restocking fee**. Please check specific product details or call 803-926-2224 before ordering.
• Customers are responsible for **return shipping costs**.
• Items must be **in original packaging, unused, and in new condition**.
• Refunds **do not cover outgoing freight, delivery service fees, or additional services** (e.g., Next-Day Shipping, Inside Delivery, White Glove Delivery).

Non-Returnable Items

• Custom Lift Chairs
• Hospital Beds & Mattresses
• Power Chairs & Custom Wheelchairs
• Bath Chairs & Bedside Commodes
• Compression Stockings

Items Subject to a 20% Restocking Fee & Freight Charges

No Refunds After 5 Business Days

• Patient Lifts
• Power Chairs & Mobility Scooters
• Parts & Accessories

For any return inquiries, call us at 803-926-2224 or email Chris.mobilitySolutions@gmail.com.

Shipping Options

How It Works

We operate differently than most online stores. Many items ship **directly from our West Columbia location** via UPS or USPS. Some products, such as **lift chairs, power chairs, patient lifts, and mobility scooters**, may ship directly from the manufacturer.

Shipping Methods

Free Drop Ship (Fastest Option)

• Quickest shipping method.
• Requires the ability to unbox the item.
• If you need assembly help, consider another option.

Inside Delivery (Adds 3-5 Extra Days)

• Item is brought inside your **home or garage**.
• No stairs allowed for this option.
• Delivery agent will **schedule a time** with you.

White Glove Delivery (Premium Service)

• May take **7-10 business days**.
• Includes **inside delivery, unpacking, and testing**.
• Not available in all locations.

Note: We only ship within the continental **United States** (excludes Hawaii & Alaska). If you need a local provider, call 803-926-2224.

Why Choose Affordable Medical USA?

We are a **family-owned** company with years of experience in medical equipment. Our goal is to help you find the best product for your needs. Contact us at 803-926-2224 for expert guidance.