Shipping & Returns

Please inspect your product upon delivery. If the product is damaged or incorrect, please refuse delivery. If your item was delivered without a signature and is damaged or incorrect, please call Mobility Solutions Customer Service. 803-926-2224

Once you've received your delivery, here are a few things to keep in mind: 

Some items may have a restocking fee, so please check the specific product details. Or Call 803-926-2224 to make sure you are ordering the correct product for your needs. 

 If you need to return a product, you'll be responsible for the cost of return shipping, and shipping costs may apply to you.  ( we offer some free shipping on products, but we do have a shipping cost we have to pay to make this possible ( so some shipping costs to you may be charged. Please make sure the item is in its original packaging. 

The item should be in new and unused condition. Signs of use include cracks, scratches, dirty tires, pet hair, or wear to seats and armrests. - Please remember to return all the accessories and chargers with the product. For example, chargers, baskets, or additional colored shrouds need to be included. However, if you purchased any accessories separately, you don't need to return them when returning a power chair. - Unfortunately, we can't refund outgoing freight, delivery service fees, or additional services like Next-Day or Overnight shipping, Inside Delivery, White Glove Delivery, and Tech Set-Up.

What is non-returnable 

• Customer Lift Chairs 
• Hospital Beds 
• Flex a Beds 
• Custom Power Chairs 
• Custom Wheelchairs 
• Hospital Mattress 
• Bath Chairs 
• Bedside commodes
• Compression Stocks 

Some items can be returned if the box hasn't been opened. Shipping charges will be charged both ways. Please call us at 803-926-2224 with any questions. 

Subject to a 20 Percent restocking fee and Freight Charges Both Ways. 

• Lift Chairs 
• Power Chairs 
• Mobility Scooters 
• Parts 
• accessories 

Please call us if you need to return the item.  We are a family-operated company that will do our best to reduce the return cost, but we do have a cost for shipping it to you and bringing it back. Sometimes, we can waive restocking fees, but it will depend on each situation.  Please email me directly with any questions Chris.mobilitySolutions@gmail.com or Call 803-926-2224

PLEASE NOTE: 

Sometimes, dealing with a local company in your area is better.   We can help, but there is no way we can say we are better than a local dealer in your area with a showroom that operates like us locally.  If your local dealer charges you the full MSRP or double the amount we charge, we could save you money, but if you are unsure what will work for you, please allow your local dealer to help.  If you are having difficulty finding a local dealer, please call us at 803-926-2224, and we may be able to help locate a company in your area. 

Please note we are very experienced with the products we sell and will do our best to help you find the correct product.  So, if you are in the market for a mobility scooter, lift chair, patient lift, vehicle lift, or whatever you're looking for to help you be safe and independent, please call us to chat about what you need and what you need it for. We don't sell you a product. We help ensure what you are ordering or thinking about is the best product for you. 

How it works: 

We operate differently than most online stores. We ship many items directly from our West Columbia Location to you by UPS or USPS.  

Some products ship directly from the manufacturers, such as lift chairs, power chairs, patient lifts, and mobility scooters.  Not all of these items will ship from the factory directly.  We also ship this item from our location. ( depending)  Carryon GB120 will ship from our area. Most fold-up power chairs will ship from our location) 

What is Free Drop Ship: ( Fastest Shipping Method ) 

This is the fastest way to receive a product.  ( you should be able to unbox the item.  If you can not, please select another delivery service)

Call us if you have questions about this delivery option, what you are ordering, how hard it is to assemble 

Inside Delivery: ( Could add 3-5 Extra Days) 

They will bring the product inside your home or garage.  (There must be a zero threshold and no stairs for this to be offered) 

The agent will call and set up a time for delivery. 

Doorway must be wide enough to get these products ordered inside your house. 

White Glove Delivery 

• This is the most expensive method and could take 7-10 Business days. Most manufacturers have a contract with a white-glove delivery carrier.  
• Your product will be shipped from the manufacturer to a local agent in your area.
• The local Agent will contact you once the product arrives to schedule delivery. 
• The product will be delivered inside the house, and all packaging will be removed. 
• They will test the product to ensure everything is in good working order. 

Please note that when this service is selected, you may receive a call from one of the Mobility Solutions staff members to see if we have a partner in your area who could help speed up the process.  Please note sometimes this service isn't available depending on your location and where you live.  If this is the case, someone will call you to let you know.  

We only ship within the continental United States; we do not ship to Hawaii or Alaska. If you need help finding a local provider in your area, please give us a call at 803-926-2224

We are a small family-owned company that works extremely hard to ensure your customers are happy and get what they are looking for that works for them. We are not perfect, but we have a lot of experience in this industry and would love to help you choose the correct product or do our best to guide you in the right direction.