Shipping & Returns
Shipping times may take longer than usually as some manufactures are behind on product and could be out of stock.
Some products may take longer to arrive depending on the type of customization that's required.
Most travel, folding, and standard power wheelchairs are delivered within 1-3 business days from the warehouse. They can be ordered in various configurations and seat sizes, and can take up to 2 weeks to arrive.
We keep a stock of scooters in our 1812 Sunset Blvd in West Columbia SC 29169- Local customers can come into the store to pick up Mobiltiy Scooter.
When ordering online please select pay buy check. We will confirm ETA of delivery and stock level of your mobility scooter. Some scooters can be on a 20 to 45 business day backorder.
Questions and stock level call 803-926-2224
We do have some chairs ready to ship and ship quick but at the moment please select pay by check, so we can confirm lead times on Most Golden and Pride Lift chairs
Questions about a lift chair call 803-926-2224
You may return most new, unopened items which were not special orders within 7 days of delivery for a full refund. Items should be returned in their original packaging.
We ship most items for free or with a small Handling Fee . But the shipping may cost us more than what was charged, When returning item you may or will pay for shipping cost and shipping return, and restocking fee.
Mobility Scooters will have a shipping cost of $150 dollars and could have a higher return shipping. We would have to confirm total cost of shipping for amount refunded.
Patient lifts will have a shipping cost of $150 and Return Shipping Cost of $150 .
Lift Chairs will Have a shipping cost of $150 and return Shipping Cost would have to be Quoted for refund.
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
- Opened Pedifix Products
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Bariatric Hospital Beds- No Refund if shipped or cancelled within 24 hours of order
Some products require a 25% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle Lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Rehab Shower Commode Chairs
- Therapeutic Shoes
No returns will be accepted on 7 business days lead time builder chairs. This includes, but is not limited
- any non-stock Brisa fabrics,
- Customer’s Own Material (COM) Fabrics
Mattresses must remain sealed in the original plastic to be returned. Any mattress that has been removed from its original plastic will be considered “used” and ineligible for return authorization.
Delivery appointments for residences must be requested at time of order; there is no charge for this.
I. Residential Curbside Delivery
• Product will be left in the driveway, as long as there are no steps.
• If there is no driveway, the driver is allowed to leave the product curbside.
• The customer is responsible for getting the product inside their home.
II. Residential Inside Delivery
Residential inside delivery requires the driver to move the product no further than across
the threshold of the front entrance to the residence, unless:
• there is any number of stairs leading to the front door;
• the door is not wide enough for the product to fit through while still in its box;
• the distance between the roadway and the entryway is unreasonably long.
If any of these limitations are present, a driver is allowed to leave product in front of the
front porch, on the ground-level porch, under a carport, in a garage, or as close to the
home as possible.
III. White Glove Delivery
We do realize that many end users products may be unequipped
for the unpacking and movement of our products; this is why we also offer White Glove
delivery. In a White Glove service, a White Glove agent will:
• Deliver the unit inside the customer’s home;
• Unpack the unit;
• Set it up in the room of their choice;
• Connect the power;
• Remove all packing debris.
During this type of delivery, there are certain terms and restrictions:
Before delivery, the customer must clear the space where the chair is to be set up,
as well as a path leading to it. Agent is not responsible for moving furniture.
If the agent must go up or down more than one flight of stairs, Golden must be
notified when the order is placed (additional fees may apply).
The determination of whether or not a residence is unsanitary is reserved to the
discretion of the White Glove agent.
White Glove deliveries take, on average, 3-12 business days from the date of
shipment. Guaranteed service must be requested at time of ordering.
The agent is required to give the customer a delivery window of four hours or less.
There is no product training involved with White Glove delivery.
Shipping to Hawaii , Alaska , Canada, Puerto Rico or other places will or can have different shipping rates - We will contact with extra shipping amount. Order will not be shipped if we don't speak to the person that ordered the equipment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us 1-803-926-2224